Entalinity: AI operations for telecom and infrastructure teams. one fault.one ticket.answered.EVIDENCE ATTACHED · CUSTOMERS INFORMED
Overlay does your tier 1 work: investigating, correlating, logging and updating customers. Inlay does tier 2 and above. Both connect to the tools you already run, without replacing any of them.
One incident type. Overlay only. Read access. No network changes in the first phase.
T1
Overlay
Investigate · log · update
T2+
Inlay
Analyse · fix within authority
1
Data Layer
Connects your tools
0
Tools Replaced
Keep your stack
100%
Actions Logged
Who approved and why
WHERE IT BREAKS TODAY
One fault.
Dozens of alarms.
A core link goes down and every customer link behind it alarms. Before any real technical work begins, your engineers spend most of their time searching tools, reconciling records that disagree and assembling evidence.
The Search
Affected customers are found by hand, across several tools, while the clock runs.
Records That Disagree
Monitoring shows one circuit, inventory shows another, and two monitoring tools each hold their own version.
Rules That Fail Silently
Automation works while data is clean. When a record drifts, rules stop matching and nothing flags it.
HOW IT WORKS
Overlay. Inlay.
Or Both.
0
Tools replaced
Every Tool Connected. Every Record Linked.
Connects to the monitoring, ticketing, inventory and customer systems you already run. Converts their formats into one consistent shape and links records that refer to the same thing, such as a customer link to its core link. It keeps a synced mirror and an audit trail. It takes no actions, and your systems stay the owners of the data.
IN PRACTICE
T1
Tier 1 authority
The Tier 1 Work, Done Before Anyone Searches.
Investigates alarms, correlates them to one root cause, gathers evidence, works out which customers are affected, logs or enriches the ticket and keeps customers informed. When records conflict, it attaches every version and escalates. Like a human tier 1, it never changes the network.
IN PRACTICE
T2+
Authority you set
Deeper Analysis. Fixes Within Your Authority.
Takes escalations with a complete case file. Performs the deeper technical analysis, proposes fixes, corrects systems of record such as inventory, and makes network changes only where you have authorised it. You set the thresholds by risk and customer impact.
IN PRACTICE
vN
Versioned learning
Every Outcome Remembered. Every Lesson Reversible.
Records what the system learns: which tool is reliable for which field, how your failures tend to cascade, which fixes your engineers approved or rejected, and what worked. Learning comes only from reviewed outcomes. It is versioned, and you can inspect it or roll it back.
IN PRACTICE
WHAT CHANGES FOR YOU
Built for the People
on Shift.
WHAT YOU CAN BUY
Buy One. Or Both.
WHERE THE NAME COMES FROM
Entity + Infinity.
Infinite intelligence.
From entity and infinity. A system that keeps learning from every incident, for the people who run the network. Our symbol says the same: a figure rising out of the infinity sign.